Refund policy

 

Thank you for choosing Fulsolen for your EV charger and energy storage needs. We are committed to providing you with high-quality products and outstanding customer service. If for any reason you are not completely satisfied with your purchase, we are here to assist you with returns and exchanges.

Returns

Eligibility: To be eligible for a return, your item must be in new and unused condition, in its original packaging, and with all accompanying accessories.

Timeframe: You have 30 days from the date of purchase to initiate a return. After this period, we may not be able to process your return.

Return Process: To request a return, please contact our customer support team at support.global@fulsolen.com. Provide your order number, a detailed reason for the return, and any relevant supporting information. Our team will guide you through the return process.

Shipping Cost: The customer is responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

Exchanges

Eligibility: We offer exchanges for items that are defective, damaged during shipping, or in cases where we shipped the incorrect product. Exchanges for other reasons may be considered on a case-by-case basis.

Exchange Process: To request an exchange, please contact our customer support team at support.global@fulsolen.com. Provide your order number, details of the issue, and any relevant supporting information. Our team will guide you through the exchange process.

Shipping Cost: The customer is responsible for the cost of return and re-send shipping unless the exchange is due to a product defect or an error on our part.

Refunds

Refund Eligibility: If your return is approved, we will initiate a refund to the original method of payment. Refunds may take several business days to process.

Restocking Fee: A restocking fee may apply to certain returns. This fee will be deducted from the refund amount.

Warranty Claims

For warranty-related claims and issues, please refer to our warranty policy, which outlines the terms and procedures for seeking warranty coverage.

Contact Us

If you have any questions or need further assistance regarding returns, exchanges, or warranty claims, please contact our customer support team at support.global@fulsolen.com.

Additional Information

Please note that the return and exchange policy applies to products purchased directly from Fulsolen's official online store. If you have purchased our products from one of our authorized dealers or installers, please refer to their respective return and exchange policies.

We reserve the right to update or modify this return and exchange policy at any time.

Thank you for choosing Fulsolen. We value your satisfaction and are committed to ensuring a positive shopping experience with us.